Great Clips Online Check-in App Reviews

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FRUSTRATED!!!!

After installing the update it will NOT download and I cant delete it! ITs very frustrating! Even more since I work at Great Clips!! AAAAAHHHHHHHHHH !!!!!!!!!!!!!!!Please fix!!!!!!!!!!!!!!!!!!!!!!!! Thanks

Great

This app doesnt get a lot of love but if you go to Great Clips, having an app to check in with is WAY better than waiting for a walk in time.

Location services now required to check in

A big negative to force this on users where it was not previously required.

A pointless app

Why use it if you still have to check in at the desk upon arrival? Neither the app nor any sign at the location warn you of this. Employees take no responsibility for calling on you if youve failed to wait at their desk until they have physically acknowledged your arrival.

Poor experience

App looks like our was built by a single developer. Poor experience in the flow of actions. Theres no message stating that I have to wait for a location to open before checking in. Please invest in a user experience designer.

Terrible app

The app is not realtime. I just checked in to my local one with a 0 minute wait for my 3 boys. Got there and they said I had a 36 minute wait and would have to wait. The staff questioned me like I was making up lies. The same thing happened to myself like just 5 days ago. I saw 0min wait, checked in, app said "Your wait time will be 6minutes", got to the store and they said it was 45mins. Sorry but the lack of an accurate app and lack of interpersonal skills in the store have made my experience so dramatic that I am now done with them and will find another place to get my 5 kids and my own hair cut.

Location services

The app currently does not appear to work without using location services.

Better Than Waiting

I love only having to wait a few minutes versus whatever the wait time is for those walking in the door requesting an appointment.

Great But...

Works great beating lines if Im not there when they call me Im at the top of the list when I arrive. Not sure what others are experiencing, have a feeling store people are jacking them around. BUT...why does it show me badge icons for push notification but NOTHING THERE. Fix it, tired of looking at "24" phantom notifications.

Useless App

It doesnt if you check in, you are still served depending when you arrive. Defeats the purpose of the app.

Updated version like a hamster wheel

The app is a trick to make you think are are getting ahead. You think you are checking in and reserving a spot but you are not. Wait times on app say 6 minutes but my average wait times have been 25 after arriving.I am a regular customer and I loved the app, but no longer.

Honestly, whats the point?

The wait time fluctuated wildly, making planning around the app impossible.

Dont listen to the haters

App works great. Showed me all the great clips in area and the wait time for each. And then its so easy to check in! Get it.

Employee approved.

As an Employee of Great Clips I have to say that I not only love this app, but our Santa Rosa, CA store uses it the most in our area. Quick and convenient for anyone wanting to jump ahead of the wait. In response to the wait times being different when you get there. Please note that there are many different variables that come into play. How many stylists are on the clock, did someone go to lunch? Did someones shift end? Etc. Yes you jump ahead of the wait however if a person who checked-in in person and have waited X amount of time they will be seen and you will be immediately next. My favorite use of this app is for me as a stylist to check and see what the waits like while Im heading to work. Great features. Fast. Easy. Convenient.

Whats the use?

No reason to have this app if all it does is find a location. Any smart phone can find a location. Tried it to set an appointment at my local great clips online but there was no option for getting my name in so I wouldnt have to wait to long after arriving. Useless. Deleting the app.

...

Bad review until they fix the phantom notifications...stuck with a badge of 9 even after deleting and re-downloading.

100% useless

Wait time said 9 minutes on the app, we reserved, when time was up we went in and they said it was 20+ minutes. I asked why it was so off and she said it doesnt account for the people who walk in and wait and also doesnt know when they have an employee at lunch. Whats the fricking point then!?!?!! We left. If you are going to invent a system you might want to spend more than 30 seconds of effort on it. Way to go great clips, were switching to another salon.

Not an Easy App

Not an easy app at all.. Will be deleting it & showing up early.

Couldnt give it a half star

This app is useless. Its more or less just a way to get spammed, and a location finder. Not helpful to check in without location services on. Deleting app.

Its great, but...

I dont like my location services to be on and it requires location service to be on in order to check in. The old app did not.

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